FAQs

What do I need to do if I need to change or cancel my booking?

​

Quite simply call us. We are here to help you. There’s a sliding scale of the money that will be returned to you should you wish to cancel and we’ll accommodate a change wherever possible. This is availability and price dependent.

​

​

What’s included in my stay?

​

The cost of your stay includes fresh hotel standard bed linen and towels, utilities (water, gas & electric) and complimentary Wi-Fi. We also provide complimentary toilet roll and cleaning products for your stay including, bin liners, toilet cleaner, dishwasher tablets, washing up liquid, sponge/jay cloth. We also like to give fresh coffee and flowers and tea and sugar for your arrival.

​

​

What’s not included in my stay?

​

Any cleaning and linen service after one weeks stay. We charge the extra clean and linen at cost. This enables you to keep the property in good condition and have fresh bedding/linen without having to do this whilst you’re on holiday or working.

We advise that you take out independent holiday insurance to cover any loss or damage to possessions during your stay. GioEstate cannot be held responsible for your belongings whilst in the holiday home. Your insurance may also cover cancellations due to accidents or illness.

​

​

Do I need to pay a security deposit before my stay?

​

In some circumstances we need to take a security deposit at the time of making the reservation.

All bookings made via a credit/debit card will be asked to bring the same card they booked with them on arrival and pay for the surety deposit as a pre authorisation. You will need to input your PIN to confirm the card and validate your booking. The security deposits range from £200-500 and cover against damage and excessive noise and cleaning. Please see the booking or ask in advance for more information.

​

​

How do I collect / drop off the keys?

​

We have therefore installed key safes at all properties. Instructions will be given upon booking on safe numbers and how to leave multiple sets of keys.

​

​

Can I park at the property?

​

All our properties have either free or paid parking facilities close by. If you send us an email with your booking information, we be more than happy to send you a detailed list of all parking options close by. 

​​

​

Can I smoke in the property?

​

There is absolutely no smoking allowed in any of our properties. Some have an outside space with a pot or ashtray, which must be used for cigarette butts. There are alarms fitted and your full security deposit will be taken if there are any signs of smoking within the property. Please respect us, our property, it’s contents and others that use the space.

​​

​

Can I bring my pet?

​

Some properties allow pets at the discretion of the owner but not all. We will assess on a case by case basis. Please call us prior to making a reservation to discuss your needs.

If a pet has stayed without our consent you may lose your deposit.

​

​

Are children welcome to stay at our properties?

​

Yes, children of all ages are welcome in any of our properties. We can provide a travel cot and high chair or an inflatable bed for infants. We do ask that sofas be covered with throws if you have younger children (these are provided) – please contact us for further information.

​

​

What do I do if I find damage to the property when I arrive and what if damage occurs during my stay?

​

If you notice any damage when you arrive please inform us immediately. Damage that occurs during your stay must also be reported immediately. We don’t want to make money out of you but do want to get something mended or replaced like for like. Will discuss everything before any funds are taken. Gioestate reserves the right to withhold your security deposit to cover any damages and/or excessive cleaning.

​

​

What do I do in an emergency?

​

You will be given the number for your property manager who you can call in the event of an emergency. Charges may be incurred if you call them out unnecessarily or for lost keys etc.

If it’s a matter for the Police, `Fire or Ambulance contact them on 999 before the property manager. Get out and stay out. Help others if safe to do so.

​

​

What are the Check-in and Check-out times?

​

Check in time is 4pm, and checkout is 11am. If you require an earlier check in please get in touch. 

​​

​

How far are you from Brighton beach/Sea front?

​

All of our properties are between a 5-10 minute walk away from Brighton's beach. We are able to assist in directions, local places to visit and share with you our most recommended restaurant's also. 

​

​

Are your properties accessible for the disabled?

​

Some of our apartments do have lifts, but we would recommend that you reach out to our prior to booking and we can give you more information on the specific property. 

​

​

Is the Security Deposit refundable?

​

Yes, your security deposit is refundable. This is just to cover any damage or bad up-keep of the property during your stay. If you return the property to us in its original condition, then you should expect to receive 100% of this back within 24 hours of check out.

​