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FAQs
We want you to enjoy holiday and we know you may have a few questions about your stay. We’ve answered our most frequently asked questions below which should help you out. If you still have any queries, please feel free to drop us an email or give us a call.
Brighton Serviced Apartments – Frequently Asked Questions
Frequently asked questions
Every GioStays property includes fast Wi-Fi, a fully equipped kitchen, Smart TV, fresh bed linen, towels, toiletries, kitchen essentials and everything you need for a comfortable short or long-term stay.
Mid-stay cleaning and linen changes are not included unless stated in your booking. These services can be arranged for an additional fee. Guests are responsible for their personal belongings, and we recommend suitable travel insurance during your stay.
Some bookings require a refundable security deposit before check-in. If applicable, we’ll let you know before your arrival. The deposit is returned after checkout, provided there is no damage or breach of our house rules.
Some of our properties offer private or secure parking. Please check the individual property listing or contact us before booking to confirm availability.
Yes. Complimentary high-speed Wi-Fi is available in every GioStays property, making it ideal for remote workers, business travellers and streaming.
Yes. Fresh professionally cleaned bed linen and towels are provided for every guest before arrival.
Yes. Every property includes a fully equipped kitchen with cooking utensils, cookware, fridge, freezer, microwave, kettle, toaster and everything needed to prepare meals.
Some of our properties are pet-friendly. Please contact us before booking so we can recommend the most suitable accommodation.
No. Smoking and vaping are strictly prohibited inside all GioStays properties. Smoking is only permitted in designated outdoor areas where available.
Yes. We specialise in both short and long-term accommodation. Discounts are available for weekly and monthly bookings.
Absolutely. Our serviced apartments are designed for business travellers and include work-friendly spaces, fast Wi-Fi, flexible stays and convenient locations.
Yes. We regularly accommodate contractors, engineers, construction teams and project workers looking for comfortable accommodation close to their work sites.
Yes. We work with individuals, companies and insurance providers to offer temporary accommodation during relocations, home repairs or emergency situations.
Most of our properties offer self check-in or simple key collection, allowing flexible arrivals even outside normal business hours.
Early check-in and late check-out may be available depending on availability. Please contact us before your stay to arrange this service.
Yes. If the property is available, we’ll be happy to extend your booking. Contact us as early as possible to avoid disappointment.
Yes. Many of our apartments are ideal for families, offering spacious accommodation, fully equipped kitchens and convenient locations.
Yes. We regularly work with businesses requiring accommodation for employees, project teams and corporate stays. We also provide business invoices where required.
We accept all major debit and credit cards. Secure online payments are processed through our booking platform.
Booking directly gives you the best available rates, no hidden booking fees, direct communication with our team, flexible support and exclusive offers that are not available on third-party booking websites.
Our cancellation policy varies depending on the rate and booking selected. Please review the cancellation terms before confirming your reservation or contact us if you have any questions.
You can contact us by phone, email or WhatsApp. Our friendly team is always happy to help before, during and after your stay.
Still Have Questions
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