Refunds & Cancellations Policy
GioEstate Limited - Registered in England and Wales
Company Number: 15251521
VAT Number: GB 503 6812 12
Email: info@gioestate.com
Last updated: April 2026
1. Overview
This policy outlines the terms for cancellations, refunds, and booking changes for all reservations made with GioEstate Limited.
2. Booking Confirmation
A booking is confirmed once payment (full or deposit) has been received.
By confirming a booking, guests agree to our Terms & Conditions.
3. Cancellation Policy
Standard Cancellation Terms:
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Within 48 hours of booking → Full refund
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7 days or more before check-in → Full refund (minus any transaction fees if applicable)
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Less than 7 days before check-in → No refund
Any additional charges (including damage, cleaning, or pet-related costs) are separate from cancellation refunds and may still apply.
4. Changes to Bookings
We understand plans can change.
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Requests must be made in writing (email or WhatsApp)
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Changes are subject to availability
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Additional charges may apply
👉 In some cases, we may offer:
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Date changes
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Partial refunds
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Credit for future stays
All decisions are made at our discretion.
5. No-Shows & Early Departures
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No refunds will be issued for no-shows
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No refunds for early check-outs
6. Exceptional Circumstances
In exceptional situations, we may offer flexibility at our discretion.
This may include:
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Rescheduling
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Partial refund
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Credit
7. Cancellations by GioEstate
If we are unable to fulfil your booking due to unforeseen circumstances:
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We will offer an alternative property where possible, or
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Provide a full refund
We are not liable for additional costs such as travel or alternative accommodation.
8. How Refunds Are Processed
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Refunds are issued via the original payment method
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Processing times may vary depending on the provider
9. Contact
For any cancellation or refund requests: